CORONAVIRUS (COVID-19) UPDATES

Child support professionals are ready and available to help:

• Phone: (866) 901-3212, Monday-Friday, 7 a.m. - 5 p.m.  
• Customer Connect: Log in to contact a case manager.

You will need your Participant Identification number (PAR ID) to log in and access your Customer Connect account. If you would like to access Customer Connect and need assistance with your PAR ID, contact us at (866) 901-3212.

• Contact your case manager: Call us at (866) 901-3212 if you need their contact information.
• Visit us in person: Our Customer Service Lobby is open Monday-Friday, 7:00 a.m.-4:30 p.m.
• Schedule an appointment.

To protect your privacy, we are not able to communicate by social media.

Changes when visiting us in person as of June 15, 2022:

Face coverings are no longer required indoors, however they are still strongly recommended.

Schedule an appointment:

OC CSS offers convenient ways to connect with a child support professional. Click the button below or call (866) 901-3212 to schedule an appointment at a time that works best for you.

Video appointment: Use your smart phone, tablet or computer to connect over video call (Zoom or MS Teams). Learn how to use Zoom for your appointment.

Phone appointment: We will call you at the number provided at your appointment time.

In-person appointment: Discuss your case with us in person at our office.

Talk to us right away: Call (866) 901-3212, Monday-Friday, 7:00 a.m.-4:30 p.m.

Attending court hearings:

All court hearings are taking place remotely using your computer or smart phone.
If you have questions regarding a pending court hearing, contact us:
By phone: (866) 901-3212
By email: css-courtdate@css.ocgov.com

Find more information about court hearings here

How to use Zoom for your remote hearing

Electronic service of court documents:

Due to COVID-19, the State of California has added temporary rules regarding the service of documents. Court documents that are normally served to OC CSS through mail or fax can be submitted electronically through email.

Electronically serve documents by emailing: e-servicedocuments@css.ocgov.com

Modifying a child support order:

If you are experiencing a change of circumstances, such as loss of income, request to change (modify) your order by completing an online application or contacting us. We can also help you and the other parent reach an agreement (stipulation) to change your order.

You will still pay the same amount in child support unless you change your order or reach an agreement. If you cannot come to an agreement, then we will schedule a court hearing. Court hearing dates will be scheduled 2-3 months from now.

Bank levies:

Automated actions for bank levies have been stopped. If you receive notification of this action, please contact us at (866) 901-3212.

Stay up to date:

For the latest information, visit the websites for the Center for Disease Control (CDC) and the Orange County Health Care Agency (OC HCA).