Contact Us

Location and Hours

Location and Hours:

1055 N. Main Street
Santa Ana, CA 92701

Click here for directions.

Customer Service Center Hours:
Monday - Friday
7 a.m. - 4:30 p.m.
(Cashiers open until 5 p.m.)

Click here for up-to-date information regarding Coronavirus (COVID-19). Masks covering the nose and mouth are required at CSS.

By Mail

By Mail:

Department of Child Support Services
P.O. Box 22099
Santa Ana, CA 92702

By Phone

By Phone:

Customer service representatives are available during normal business hours.
Monday - Friday (except holidays) 7 a.m. - 5 p.m.
The automated system is available 7 days a week, 24 hours a day.

(866) 901-3212
Tele-Typewriter: (866) 399-4096
Outside US: (408) 273-0073
Fax: (714) 347-4811

Appointments
Attending Interviews:

Phone Interview: Call (714) 347-4980 to speak to a case manager right away.

Virtual Interview: Attend your interview from home using your smart phone or computer web cam. Learn how to use Webex for your virtual interview: Video Tutorial | Printable Instructions.

In-person Interview: To ensure health and safety, we are reducing the number of in-person interviews during the current increase in Coronavirus cases. We expect this change to result in increased wait times when visiting us in person and strongly encourage you to take advantage of our convenient virtual and phone interview options. If a virtual or phone interview does not meet your needs, we encourage you to call (714) 347-4980 before you come to your in-person interview so that we can prepare for your visit and share current wait times. As a reminder, a mask covering your nose and mouth must be worn throughout your interview.

Schedule an appointment for your interview:
By Phone: (714) 347-6406
By Email: css-customerservicecontactsupportteam@css.ocgov.com
Online: Click here to self-schedule a virtual, phone or in-person appointment.

By Email
By Email:

Electronic service of court documents: e-servicedocuments@css.ocgov.com
New customers without an open case: childsupport@css.ocgov.com
Existing customers, click here to access Customer Connect.

Parentage Opportunity Program Coordinator:

(714) 347-8118
CSS-POP@css.ocgov.com

Ombudsman
Ombudsman:

(714) 347-4818

Ombudsman team helps resolve issues, answer questions, and explain your rights and responsibilities. We assist parents through the Complaint Resolution process and State Hearings.

Media Relations:
Keith McHorney

OC CSS’ Public Information Officer is responsible for communications with the media.

By Phone: (714) 347-6961

By Fax: (714) 347-4825

By Email: KMcHorney@css.ocgov.com

To protect your privacy, we are not able to communicate through social media.