Contact Us

Location and Hours

Location and Hours:

1055 N. Main Street
Santa Ana, CA 92701

Click here for directions.

Customer Service Center Hours:
Monday - Friday
7 a.m. - 4:30 p.m.
(Cashiers open until 5 p.m.)

Click here for up-to-date information regarding Coronavirus (COVID-19). Masks covering the nose and mouth are required at CSS.

Appointments

Schedule an Appointment:

Orange County Child Support Services offers convenient ways to connect with a child support professional. Click the button below or call (714) 347-6406 to set up an appointment at a time that works best for you.

To ensure health and safety, we have reduced the number of in-person appointments and expect this to result in increased wait times when visiting our office. We strongly encourage you to take advantage our convenient video and phone appointment options.

Video Appointment: Use your smart phone, tablet or computer to connect with a child support professional over video call (Zoom or MS Teams). Learn how use Zoom for your appointment.

Phone Appointment: A child support professional will call you to discuss your case and any questions you have.

In-person Appointment: If a video or phone appointment does not meet your needs, we encourage you to call (714) 347-4980 before you come to your in-person appointment so that we can prepare for your visit and share current wait times. As a reminder, a mask covering your nose and mouth must be worn throughout your interview.

Talk to Us Right Away: Call (714) 347-4980 to talk to a child support professional right away.

By Mail

By Mail:

Department of Child Support Services
P.O. Box 22099
Santa Ana, CA 92702

By Phone

By Phone:

Customer service representatives are available during normal business hours.
Monday - Friday (except holidays) 7 a.m. - 5 p.m.
The automated system is available 7 days a week, 24 hours a day.

(866) 901-3212
Tele-Typewriter: (866) 399-4096
Outside US: (408) 273-0073
Fax: (714) 347-4811

By Email
By Email:

Electronic service of court documents: e-servicedocuments@css.ocgov.com
New customers without an open case: childsupport@css.ocgov.com
Existing customers, click here to access Customer Connect.

Parentage Opportunity Program Coordinator:

(714) 347-8118
CSS-POP@css.ocgov.com

Ombudsman
Ombudsman:

(714) 347-4818

Ombudsman team helps resolve issues, answer questions, and explain your rights and responsibilities. We assist parents through the Complaint Resolution process and State Hearings.

Media Relations:
Keith McHorney

OC CSS’ Public Information Officer is responsible for communications with the media.

By Phone: (714) 347-6961

By Fax: (714) 347-4825

By Email: KMcHorney@css.ocgov.com

To protect your privacy, we are not able to communicate through social media.